Terms and Conditions

Last Updated: 31st January 2025

Before using our Services (as defined below), please read these Terms and Conditions , Ethical and Fair use statement and our Privacy Policy carefully to understand them, as well as to learn how and what data we collect and how we use it. Together, these documents are known as the “Terms”. All of the Services we offer you through our website, mobile application, and other platforms are subject to these terms. The use and limitations of each of our Services, the extent of our liability to you, and your and our rights and obligations with regard to the provision and use of the Services are all described in full in these Terms.

Above all else, it’s essential that you be aware our Services are offered solely for informational and/or educational research and searching purposes. If you do not agree to these Terms, you should not use our Services. If there is anything that you do not understand, please contact us at help@btru.ai.

1. AGREEMENT TO TERMS

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and btrU Health Ltd (“Company“, “we”, “us”, or “our”), concerning your access to and use of the websites https://btru.ai/, as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”).

We are registered in Southampton, United Kingdom and our registered office address is 65 Gatehouse Apartment, 86 East Street, Hampshire, Southampton, SO14 3HP, United Kingdom. By accessing our Website in any way, or by purchasing our Services, you agree that you have read, understood, and agree to be bound by all of these Terms of Use.

IF YOU DO NOT AGREE WITH ANY OR ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

2. REGISTRATION AND ACCESS

To use our services, you must either be at least 18 years old with an institutional email. If you are using our services on behalf of another person or entity, you must have authority and consent to accept the Terms on their behalf. You must provide accurate and complete information when registering for an account. You must not make your credentials or account available to anyone else, and you are responsible for all activities that occur using your credentials. When implicated, we may challenge a suspicious login attempt.

3. INTELLECTUAL PROPERTY RIGHTS

Unless otherwise stated, the Site is our proprietary property. All source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”), and all trademarks, service marks, and logos contained therein (the “Marks”) are our property, controlled by us or licensed to us. These are protected by copyright, trademark, and other intellectual property rights, as well as unfair competition laws of the United Kingdom, international copyright law, and international conventions. The Site only offers the Content and the Marks “AS IS” [I don’t understand this] for your personal information and private use. No section(s) of the Site and no Content or Marks may be duplicated, combined, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our express prior written consent, unless otherwise expressly permitted. Your eligibility to use the Site, grants you a limited license to access and use the Site, as well as to download or print a copy of any portion of the Content to which you have lawfully gained access, exclusively for your own private, non-commercial use. We hold all ownership rights to the Site, the Content, and the Marks that are not otherwise explicitly given to you.

4. USAGE REQUIREMENTS

User Representations
1. By using the Site, you guarantee that the following things are true, accurate, current, and complete: (1) all registration information you submit will be true; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and agree to abide by these Terms of Use; (4) you are not a minor in the jurisdiction in which you reside in; and (5) you will not access the Site through automated or non-human means; (6) you will not use the site for any improper or unlawful purposes; and (7) your use of the Site will not violate any current laws or regulations that are applicable. We reserve the right to suspend or cancel your account and prevent you from using the Site (or any part of it) going forward if you give any information that is untrue, inaccurate, out-of-date, or incomplete.
User Registration
1. Registration on the website is non-negotiable. You pledge to keep your password private and accept responsibility for any and all account activity. If we decide, in our sole discretion, that the username you choose is improper, objectionable, or otherwise unacceptable, we have the right to remove, reclaim, or replace it.
Feedback
1. We value your feedback, remarks, recommendations, and plans for improvements. Any of these things given may be used by us without restriction or reimbursement to you.
Prohibited activities
1. When using our Site, you must not use them:
  1. In any form that will breach any applicable local, national or international laws and regulations.
  2. For profit-driven commercial endeavors, such as using them on your personal website.
  3. For any illegal, unlawful, or illegitimate objective, such as hacking or disrupting our website.
  4. By installing any malware, viruses, or other harmful components, or by using our services for purposes other than those for which they were designed, or in any other way that could harm, disable, or impair the operation or security of our services.
  5. For excessive and/or outside the realm of regular patient use in any way that we logically determine, taking into account average UK normal patient use and our own policies (as outlined in our FAQs).
  6. To obtain access to, or attempt to gain access to, any user accounts, data, computer systems, or networks, by any means if you do, we reserve the right to restrict your use of our services, terminate your account and membership.
  7. Use the system in an automated manner, such as by sending comments or messages via scripts or by employing data mining, robots, or other similar data collection and extraction methods.
  8. Copy or modify any software from the Services, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
2. We will not be liable for any loss or damage as a result of a distributed denial-of-service attack, viruses or any other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your usage of our site or to your downloading of any material posted on it, or on any website associated or linked to it.

Service terms
1. Your usage of our Services is subject to these Service Terms. Capitalised terms that are not otherwise defined above shall have the meanings ascribed to them in the Terms and Conditions, Enterprise Agreement, or other agreement between you and us that governs your use of the Services (“Agreement”). The Service Terms will take precedence over your Agreement in the event of a conflict. The term “Content” as used in these terms includes “Customer Content.”
2. Beta Services
  1. This section regulates how you utilise btrU’s beta, alpha, preview, early access, and other features (“Beta Services”). Beta Services are provided “as-is” in order to facilitate testing and review.
  2. btrU disclaims all representations and warranties regarding the Beta Services, including any warranty as to the continuous, uninterrupted, or error-free operation of the Beta Services or as to the security, safety, or non-loss or damage of any Content. btrU expressly disclaims all warranties for Beta Services, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, or quiet enjoyment, as well as any warranties resulting from any course of dealing or custom of trade, unless specifically prohibited by law.
Third party services
1. We are not liable for any third-party products that you use in conjunction with the Services, including any third-party software, services, or other items.
User generated contributions
1. The opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Site, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or other material (collectively, “Contributions”), may be made accessible to you. As a result, the Site Privacy Policy may be applied to any Contributions you send. When you create or make available any Contributions, you thereby represent and warrant that:
  1. Each and every identifiable individual person in your Contributions has given you their written consent, release, and/or permission for you to use their name or likeness in your Contributions to enable inclusion and use of your Contributions in any manner envisioned by the Site and these Terms and Conditions.
  2. Your Contributions are not in any way false, inaccurate, or misleading.
  3. Your Contributions do not (in our opinion) contain anything that is obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise undesirable.
  4. You do not mock, degrade, intimidate, or abuse anybody in Your Contributions.
  5. Your Contributions are not used to advocate violence against a particular individual or group of individuals, or to harass or threaten (in the legal sense of those terms) any other person.
  6. Your Contributions do not contravene any governing law, rule, or regulation.
  7. Your Contributions do not infringe on anyone else’s right to privacy or publicity rights of any third party.
  8. Your Contributions are not in violation of any laws pertaining to child pornography or other laws that are designed to safeguard the health or welfare of minors.
  9. You have not made any disrespectful statements about racial, ethnic, national, gendered, sexual, or physical preferences in your contributions.
  10. You do not violate any other part of these Terms and Conditions, or any applicable law or regulation, or by links to content that does so.
2. If you use it in violation of the aforementioned terms of use, your permission to use the Site may be terminated or suspended, among other things.

5. CONTENT

Your content
1. You can provide input to the Services (“Input”) and receive output (“Output”) that the Services generate and return based on the Input. Together, input and output are referred to as “content.” In order to deliver and operate the Services, abide by relevant legislation, and uphold our policies, btrU may use Content. You are in charge of the Content, including making sure that it complies with these Terms and all applicable laws.
Similarity of Content
1. Given the nature of machine learning, the Services may produce the same or a similar output for btrU or another party, and the Output may not be unique across users. Similar queries might be posed by other people, and they might get the same answer. Other users’ requests and generated responses are not regarded as your Content.
Use of content to improve services
1. We may use Content from Services to help develop and improve our Services. Sharing your data with us not only helps our models become more accurate and better at solving your specific problem, it also helps improve their general capabilities and safety. If you do not want to share your data to help improve our Services, you can opt out by filling out by emailing us at help@btru.ai. Please note that in some cases this may limit the ability of our Services to better address your specific use case.
Accuracy
1. The sciences of artificial intelligence and machine learning are developing quickly. We constantly search for ways to make our services accurate, reliable, secure, and useful. Since machine learning is probabilistic, using our services occasionally could produce inaccurate output that doesn’t accurately represent real people, locations, or facts. Any output’s accuracy should be assessed to determine whether it is suitable for your use case, including employing human inspection of the output.
Linking to the website
1. You may link to our home page as long as you do so in a way that is honest, lawful, and does not harm or unfairly benefit from our reputation. However, you may not set up a connection in a way that implies an affiliation, approval, or endorsement on our side where none exists.
2. You may not link to any page other than the home page of our website or frame any part of it on another website. Without prior warning, we retain the right to revoke the license to link.
3. If you would like to make any other use of the content on our website than what is described above, please send an email to help@btru.ai.

6. CONFIDENTIALITY, SECURITY & DATA PROTECTION

Confidentiality
1. Confidential Information of btrU, its affiliates, and any third parties may be accessible to you. Confidential Information may only be used by you when needed to use the Services in accordance with these Terms. You must keep Confidential Information private and safeguard it with at least reasonable care, just as you would with your own similarly sensitive information. You are prohibited from disclosing Confidential Information to any third parties.
2. Confidential Information includes any non-public information, including software, specifications, and other nonpublic business information, that btrU, its affiliates, or third parties designate as confidential or should reasonably be regarded confidential under the circumstances.
3. Confidential Information does not include information that:
  1. Is or becomes generally available to the public without your fault;
  2. You had prior to receiving these Terms, which is free from any confidentiality obligations;
  3. Is lawfully revealed to you by a third party without any requirements of confidentiality; or
  4. You created independently without making use of confidential information.
4. If you give reasonable prior written notice to btrU and use reasonable efforts to limit the scope of disclosure, including helping us to challenge the disclosure requirement, in each case as may be, you may disclose Confidential Information when required by law or the valid order of a court or other governmental authority.
Security
1. To help secure your access to and use of the Services, you must take reasonable and appropriate precautions. You must alert btrU immediately and give information about any vulnerabilities or breaches you find linked to your usage of the Services.
Processing of personal data
1. You and the Site agree that we may access, store, process, and use any information and personal data that you provide following the terms of the Privacy Policy and your choices (including settings).
2. By submitting suggestions or other feedback regarding the Site, you agree that we can use and share such feedback for any purpose without compensation to you.

7. TERM AND TERMINATION

Termination & Suspension
1. When you use the Services for the first time, these Terms become effective and continue to do so until terminated. By discontinuing use of the Services and Content, you may revoke these Terms at any time and for any reason.
2. We may terminate these Terms at any time by giving you at least 30 days’ notice without any cause. We may terminate these Terms immediately and without prior notice to you if you materially violate Sections 4 (Usage Requirements), 6 (Confidentiality, Security and Data Protection), or 9 (General Terms); if relationships with third-party technology providers change for reasons beyond our control; or to satisfy legal or administrative requirements.
3. We may suspend your access to the Services If you violate these Terms, constitute a security risk to us or any third party, or if we suspect that your usage is dishonest or could expose us or any third party to liability.
Effect on termination
1. Upon termination, you agree to stop using the Services and return or, as directed by us, destroy any Confidential Information at your earliest convenience. The terms of these terms, including but not limited to Sections 5 – 9, should survive termination or expiration by their nature.

8. INDEMNIFICATION; DISCLAIMER; LIMITATIONS ON LIABILITY

Indemnity
1. You agree to defend, hold harmless, and indemnify us, our affiliates, and our employees from and against any liabilities, damages, losses, and costs (including attorneys’ fees) resulting from or associated with your use of the Services, your Content, any goods or services you create or make available in connection with the Services, your violation of these Terms, or your violation of any applicable laws.
Disclaimer
1. Although we took reasonable care when developing this website, we disclaim all liability for any action you (or any other person or organization, wherever they may be based) may take as a direct or indirect result of information found on or accessed through this website, regardless of whether that information was provided by us or a third party. Nothing on this page should be interpreted as advice or a recommendation, and it should not be used as the foundation for any decisions or actions.
2. The information on this website might not always be accurate or up to date due to ongoing medical advancements and changes; as a result, it is provided “as is” and “as available”. You acknowledge that use of any information downloaded or accessed from this website is solely at your own risk. We make no express or implied promises, representations, or guarantees:
  1. Relating to any content found on this website, including, without limitation, the relevance, timeliness, currency, accuracy, completeness, or suitability of such content for any particular purpose;
  2. That use of this website will be secure, stable, or error-free;
  3. That the outcomes that might be obtained from using this website will be correct, reliable, or accurate.

The aforementioned limitations shall only apply to the extent that such exclusions are permissible by current legislation.

We cannot respond to unsolicited emails regarding personal health matters, and no medical information on this website is meant to be a replacement for professional medical advice. Depending on the country, this website may present different information about the goods or services it offers. For information specific to their country, patients and healthcare providers should consult local medical resources and regulatory bodies. Before acting on any specific problem or matter addressed by any information on this website, you must seek advice from a healthcare expert who is appropriately qualified.
No matter whether the loss or damage you experience is due to our negligence, misrepresentation, breach of contract, or another tort (civil wrong), we will not be responsible for it. This includes, but is not limited to, any loss of opportunity, business, profit, or any incidental, consequential, economic, or indirect loss or special damage you experience as a result of our liability under or in connection with this website. This provision applies to all of our officers, employees, representatives, affiliates, and contractors.
These terms neither limit nor exclude our liability for:
1. Death or personal injury caused by our carelessness or that of our employees’ or agents’ negligence; or
2. Fraud; or
3. Any liability that the applicable legislation does not allow to be excluded or limited.
We are under no obligation to update the information on this website, and we won’t be held responsible for any harm or loss that results from our failure to do so.

Limitations on liability
1. Even if we have been informed of the possibility of such damages, neither we nor any of our affiliates or licensors will be liable for any indirect, incidental, special, consequential, or exemplary damages, including losses of profits, goodwill, use, or data.
2. The restrictions in this section only take effect to the fullest degree authorized by the relevant legal rules.

9. GENERAL TERMS

General
1. The validity and enforceability of the remaining parts of these Terms will not be impacted if any provision is found to be invalid or unenforceable. Any delay on our part in pursuing any violation of these Terms shall not impact our rights to do so, and any waiver of any violation shall not be deemed a waiver of any later or persisted violation.
2. Any failure or delay on our part to perform any of our obligations under these Terms resulting from events outside of our control shall not subject us to liability.
3. These Terms supersede and replace any prior agreements or understandings between you and btru.ai with relation to the Service and represent the full understanding between you and btru.ai.
Use of Brands
1. Without our prior written consent, you are not permitted to use the names, logos, or trademarks of btrU or any of its affiliates.
Jurisdiction and Applicable Law
1. Even though we reserve the right to take legal action against you for violating these terms in your home country or any other pertinent country, the English courts will have exclusive jurisdiction over any claim originating from or linked to a visit to our site. These terms of use will be governed by English law.

10. SOCIAL MEDIA

You can link your account with online accounts you have with third-party service providers (each of these accounts is referred to as a “Third-Party Account”) as part of the functionality of the Site by either:
1. Sharing your Third-Party Account login details via the Site; or
2. Granting us access to your Third-Party Account as permitted by the specific terms and conditions that each Third-Party Account’s use is governed by.
You affirm and warrant that you have the right to provide us with your third-party account login information and/or access to your third-party account, without violating any of the rules governing your use of the relevant third-party account, without charging us any fees, and without putting any restrictions on our use of the account by the third-party service provider.
By allowing us access to any Third-Party Accounts, you acknowledge that
1. Any content you have submitted to and saved in your third-party account (the “Social Network Content”) may be accessed, made available, and kept (if applicable) by us in order to make it accessible on and through the Site via your account, including without limitation, any friend lists; and
2. We may submit to and receive additional information from your Third-Party Account to the extent that you are informed when you link your account with the Third-Party Account.
3. Personal information that you upload to your Third-Party Accounts may be accessible on and through your account on the Site, depending on the Third-Party Accounts that you select and subject to the privacy settings that you have established in such Third-Party Accounts.
4. Please be aware that Social Network Content might no longer be accessible on or through the Site if a Third-Party Account or related service is made unavailable or if the third-party service provider terminates our access to such Third-Party Account. You will always have the option to disable the link between your third-party accounts and your account on the Site.
5. PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE THIRD-PARTY SERVICE PROVIDERS ASSOCIATED WITH YOUR THIRD-PARTY ACCOUNTS IS ONLY GOVERNED BY YOUR AGREEMENT(S) WITH SUCH THIRD-PARTY SERVICE PROVIDERS. We make no attempt to check the validity, legality, or non-infringement of any Social Network Content, and we disclaim any responsibility for any Social Network Content.
6. You understand and agree that we may access your contacts list on your mobile device or tablet computer, as well as your email address book connected to a Third-Party Account, only for the purpose of identifying and informing you of contacts who have registered to use the Site. By contacting us using the details below or via your account settings (if applicable), you can disable the connection between the Site and your Third-Party Account. With the exception of the username and profile image that are linked with your account, we will make an effort to remove any information on our servers that was obtained through such a Third-Party Account.

11. SITE MANAGEMENT, ELECTRONIC COMMUNICATIONS & MODIFICATIONS

Site Management
1. In our sole discretion, we reserve the right to
  1. Take appropriate legal action against any person who breaches the law or these Terms and Conditions, which may include without limitation reporting the offender to law enforcement.
  2. Restrict access to, restrict the use of, or disable (to the extent technologically possible) any of your contributions in our sole discretion; and
  3. Remove all files and content that are overly big or otherwise burdensome to our systems from the website or otherwise disabled without restriction, notification, or liability; and
  4. Manage the website with the intention of keeping people secure.
Electronic communications
1. Electronic communications include messages sent to us via email, website visits, and online form submissions. You agree that all agreements, notices, disclosures, and other communications that we offer to you electronically through email and on the Site fulfill any legal requirement that such communications be in writing. You also consent to receiving electronic communications from us.
2. THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AS WELL AS THE ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE, ARE HEREBY AGREED TO BY YOU.
3. You hereby waive any rights or obligations you may have under any statutes, rules, regulations, ordinances, or other laws in any jurisdiction requiring for an original signature, the delivery of printed documents, their storage, or the right to payment or credit by means other than electronic ones.
Modifications
1. The descriptions, prices, availability, or other information on the Site could have typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors, discrepancies, or omissions in the information on the Site at any time, without prior notice.
2. We cannot promise that the Services will always be available. It’s possible that we may have hardware, software, or other issues, or that we will need to perform maintenance on the Services, which will cause interruptions, delays, or mistakes. Without giving you prior notice, we reserve the right to alter, revise, update, suspend, cease, or otherwise change the Services at any time and for any reason. You acknowledge that we are under no obligation to compensate you for any loss, damage, or inconvenience brought on by your inability to use or access the Services during such service interruptions or discontinuances. Nothing in these Legal Terms shall be deemed to require us to provide any updates, releases, or corrections in connection with the Services or to maintain and support them.

12. PRIVACY POLICY

Data security and privacy are important to us. Visit btru.ai/privacy-policy to view our privacy statement. By using the Site, you consent to be governed by our Privacy Policy, which is incorporated into these Terms and Conditions. Please be aware that the Website is hosted in the UK. By continuing to use the Site, you are transferring your data to the United Kingdom, and you agree to have your data transferred to and processed in the United Kingdom, if you are accessing the Site from any other region of the world where the laws or other requirements governing personal data collection, use, or disclosure differ from those that apply in the United Kingdom.

13. MISCELLANEOUS

The only agreements and understandings between you and us are these Terms and Conditions and any policies or operating guidelines we post on the website or in relation to the website. No right or provision of these Terms and Conditions shall be deemed to have been waived by us by our failure to exert or enforce such right or provision. To the largest extent permitted by law, these terms and conditions are in effect. We are free to transfer any or all of our rights and duties to another party at any time. Any loss, damage, delay, or failure to act resulting from an event beyond our reasonable control will not be our fault or subject to liability. If any term or portion of a term of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, that term or portion is deemed severable from these Terms and Conditions and has no bearing on the legality or enforceability of any other terms that remain in place. Due to these Terms and Conditions or your use of the Site, no joint venture, partnership, employment relationship, or agency relationship is established between you and us. You acknowledge that the fact that we drafted these terms and conditions should not be used against us.

14. CONTACT US

In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:

btrU Health Ltd.

65 Gatehouse Apartment, 86 East Street, Hampshire,

Southampton, SO14 3HP,

United Kingdom

help@btru.ai